There are laws and regulations which define what third-party debt collections are and what collectors can and can’t do in order to collect debt from you. Knowing your rights when it comes to debt collections can save you a lot of time and avoid unnecessary stress.
There are many collection agencies in Brisbane. so choose the best one for your business. Read below about the rights consumers have when it comes to dealing with debt collectors Brisbane and ensure you choose the best one so you have a healthy working relationship.
You can ask them to stop calling you.
If you find yourself disturbed with numerous calls, write a letter letting them know you no longer wish to be contacted. It’s as simple as that. Once the collector receives your letter, they’re allowed one final contact letting you know what their next step will be.
You can ask to be contacted only at certain times.
According to the law, debt collectors can only call between certain hours. But, if there’s a particular timeframe that’s not convenient for you, for example after 5pm because you work the late shift, inform the collector and they’re not allowed to call you at that time.
You can ask for the debt to be verified.
After the first contact is made, the debt collector must notify you of your right to dispute the debt’s validity. From then you have 30 days to request proof to ensure the debt is yours. After this, the collector must stop calling or trying to contact you until the debt is proven to be yours.
Inaccurately reported collections can be disputed.
According to finance&credit laws and regulations, only accurate and verifiable information should appear on your credit report. Send the report to the credit bureau if you feel there any incorrect information present. Follow up with the debt collection agency to find out the outcome of your dispute.
You have the right to privacy.
Debt collectors are allowed to contact certain third-parties to get information if they can’t get a hold of you, but they can only contact these people one time. Collectors are usually not permitted to tell anyone else about your arrears. The only exception is your partner or spouse, your legal representative if you have one, and legal guardian if you’re under the age of 18.
The debt collector has to be up front with you
Collectors are required to be truthful and not hold back any information. They cannot falsely represent themselves as government agents or attorneys nor can they accuse of any crime. They cannot forge documents and call them legal forms. Always check their identification before signing anything.
You don’t have to pay anything more than what you owe.
You are not required to pay anything more than what is owed. Collectors can’t charge any additional fee or interest unless it’s stated in the original contract. You have the right to dispute any amount that seems unfair.
You can decide which debts to pay.
If you have more than one debt with a particular collector, you have the right and freedom to decide which debt you should pay first. Also you may consider debt consolidation services
You don’t have to pay expired debt
There is a certain amount of time till which the collector can sue you for your debt. This particular time depends on every state and debt type. You still owe the money to the collector after the time period has passed however you have rights to withhold the debt. Collectors can still collect the debt and even put it on your credit report if it’s within the due date.
You have the right to sue a collector
You have the right to sue a collector in court. You are eligible to receive actual damages such as lost wages and reimbursement for your legal fees. If the same collector has caused problems for you and several others, you can form a group action lawsuit and receive compensation for time and the stress caused.